Frequently Asked Questions
Find answers to common questions about our carbon frames, custom services, warranty, and more.
What is the shipping time?
The shipping time depends on the ways you use. Normally it will get to you with 10-15 days.
If you need them urgent, we can use DHL or FedEx to do the shipping which only need 4 days.
For bulk order, we will use sea shipping. This will take 25-40 days. If you want them fast too, then we can use air shipping. But the shipping cost is not cheap.
How about the warranty?
Of course, we have warranty for each item. We will offer one year warranty for the fork, post and bar and other small parts.
As for frame, we have two years warranty. Any manufacture defect, we will do replacements.
Please feel free to work with us. We have good quality control and warranty service.
Need More Help?
Our customer service team is ready to assist you with any questions about our products and services.